Legal
Terms
Last updated 8 November 2026
About these terms
These terms cover your use of this website, which is run by JRS Plumbing & Heating Midlands Ltd. They also summarise how bookings, prices and guarantees work. By using the website you accept them.
Information on this website
The information here is a general guide to our services. It is not a quotation or an offer. Attendance times depend on location and availability, and same-day attendance is subject to availability.
Bookings and prices
- You tell us the problem and your postcode.
- We confirm the call-out charge that applies and your arrival window, and arrange a visit.
- We assess the problem and agree the repair price with you before any repair work goes ahead.
- We complete and test the agreed work and give you an invoice.
Our standard call-out charge is £49. For emergency jobs, call for an emergency quote. We’ll confirm the price before attending. Repairs and replacement parts are charged separately, with the price explained and agreed with you before work begins. Same-day attendance is subject to availability.
Payment
For repairs, we give you a JRS invoice once the agreed work is complete and tested, and payment is due on completion. You can pay by cash, through your invoice or by bank transfer.
For installations, payment follows your written quotation. Typically this is 30% to book, 40% at an agreed stage and 30% on completion, where your quote states this.
Guarantees and warranties
Plumbing repairs and replacements carry a 12-month guarantee on qualifying workmanship from the date the work is completed. Selected installations can carry a workmanship guarantee of up to two years where this is confirmed in your written quotation or handover.
Product warranties are separate and come from the manufacturer. Where you supply your own fittings, our guarantee covers the installation only. Any guarantee is in addition to your statutory rights and does not affect them.
Gas and electrical work
JRS does not carry out gas or electrical work itself. If your job needs it, we tell you who will carry it out before it is booked.
Using this website
You may view and print pages for your own use. Please do not copy the content or photos for any other purpose without our permission. Do not misuse the website or the callback form.
Links to other sites
Links to other websites, such as Google and WhatsApp, are for your convenience. We are not responsible for their content.
Our liability
We try to keep the website accurate and available, but we cannot promise that it always will be. Nothing in these terms limits any liability that cannot be limited by law, or affects your statutory rights.
Who we are
JRS Plumbing and Heating Midlands Ltd. Registered in England and Wales, company number 15755244. Registered office: 102 Times Square Avenue, Brierley Hill, DY5 1SX.
Law
These terms are governed by the law of England and Wales.