Privacy Notice

Who we are

JRS Plumbing & Heating Midlands Ltd ("JRS", "we") is responsible for the personal information described here. JRS Plumbing and Heating Midlands Ltd. Registered in England and Wales, company number 15755244. Registered office: 102 Times Square Avenue, Brierley Hill, DY5 1SX. You can contact us about this notice at jrsplumbingheatingltd@hotmail.com or on 07377 792588.

What we collect

When you use the callback form, we collect your name, telephone number, postcode, your description of the problem and, if you choose to add one, a photo. When you call, message us on WhatsApp or email us, we collect the details you give us. If we carry out work for you, we also keep the address of the job and the details we need to quote, invoice and guarantee the work.

How we use it

• To call you back and answer your enquiry.
• To arrange, carry out and invoice the work you agree to.
• To deal with any guarantee or warranty question about that work.
• To keep the records we need by law, such as invoices.

We use your information because you have asked us to take steps before entering a contract, to perform that contract, to meet our legal obligations, or for our legitimate interest in running the business. We do not sell your information.

Marketing

Sending an enquiry or using the callback form does not sign you up to marketing. We will not send you marketing emails or messages unless you have separately agreed to receive them, and you can stop them at any time.

Who we share it with

Only where needed for your job or to run our business:

• the specialist subcontractors who carry out gas or electrical work on your job, if your job needs it
• our website hosting provider, GoDaddy, and our email provider, Microsoft (Outlook.com, which runs our Hotmail address)
• WhatsApp (Meta), if you contact us that way
• our accountant, and authorities such as HMRC where the law requires it

How long we keep it

We keep callback requests and enquiries that do not lead to work only for as long as we need them to deal with your enquiry. We keep customer, job and invoice records for as long as we need them to deal with any guarantee or warranty question, and for as long as the law requires for tax and accounting records.

Your rights

You can ask to see the personal information we hold about you, and ask us to correct it, delete it, or limit or object to how we use it. To do this, contact us using the details above. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

See our cookie notice.